Refund and Return Policy
Effective Date: 10.20.23
At Sexual Chocolate Factory, we are committed to providing our customers with the best possible shopping experience. To ensure transparency and clarity, please note that ALL PRODUCTS ARE FINAL SALE. We do not offer refunds, returns, exchanges, or cancellations for any reason except under specific circumstances outlined below.
Exceptions for Replacements:
We offer one-time replacements for the following cases:
- Lost or undelivered orders: Within 7 days from tracking delivery confirmation.
- Damaged products: Within 14 days of receiving the delivery.
Replacement Process:
To request a replacement under the exceptions mentioned above, please contact our Customer Support at thesexualchocolatefactory@gmail.com. You will need to provide your order number for verification. If you don’t have your order number, you can provide your name and shipping address to locate your order.
When requesting a replacement, you must provide the following information:
- Order number or alternative identification details.
- The product(s) that are defective or damaged.
- A description of the issue with the product.
- Photos of the damaged or defective product.
Once your eligibility is confirmed, Customer Support will prepare a replacement package. Please note that order processing can take up to 5 business days before your replacement is shipped, and shipping time will depend on your location (allow 5 to 7 business days for delivery).
Quality Standards:
We maintain rigorous quality standards to ensure that our products meet the highest standards of quality. If you encounter issues with the quality of our products, we will assess the situation and provide replacements accordingly.
For any questions related to refunds and returns, please contact us at thesexualchocolatefactory@gmail.com.
Please Note:
Our refund and return policy is subject to change. Customers are encouraged to contact us for the latest information and updates regarding our products and their purchase.